Question 1

“WHAT IS YOUR 7-DAY MONEY-BACK GUARANTEE?”

Accepted Answer

We’re so confident you’ll LOVE our meals, we’ll put all the risk on us, offering you a full 7-day money-back guarantee. That means, if you’re not 100% satisfied with your food, simply reach out to us within 7 days of your first delivery and we will fully or partially refund your money.

Question 2

HOW ARE MY MEALS DELIVERED?

Accepted Answer

Your meals are delivered over ice packs so they stay fresh. Please refrigerate them immediately. When you’re ready to eat, all you have to do is heat them up for 2 minutes and enjoy! Depending on the power of your microwave, your meals may require more heating time. Start with 2 minutes and go from there.

Question 3

HOW LONG WILL MY MEALS LAST IN THE FRIDGE?

Accepted Answer

Our food is preservative-free, so each meal offers maximum nutrition and optimal taste if enjoyed within 5 days of delivery. Seafood dishes are most delicious when consumed within 3 days of delivery.

Question 4

“CAN I TRACK MY MACROS & VIEW INGREDIENTS?”

Accepted Answer

Yes! Macros are listed on each meal container. You can also view a full ingredient list, and FDA-Compliant nutritional label for each meal on our website.

Question 5

“WHEN DO I GET MY MEALS?”

Accepted Answer

You will receive all of the meals you order on Sunday May 5, 2024.

Question 6

“WHEN IS THE ORDER DEADLINE?”

Accepted Answer

To receive your meals by Sunday, you must place your order before 11:59 PM on Wednesday of the previous week.

Question 7

HOW MANY PEOPLE DOES ONE MEAL FEED?

Accepted Answer

Each meal contains a full-serving for one adult.

Question 8

WHO COOKS MY FOOD?

Accepted Answer

Our chefs cook your meals fresh in our local kitchen every week. They are highly-trained and have worked in restaurants like Wolfgang Puck’s, Ruth’s Chris, and Morton’s.

Question 9

HOW OFTEN DO YOU UPDATE YOUR MENU?

Accepted Answer

We change our menu every week and have 200+ rotating meals that we choose from. You’ll never get bored with your food!

Question 10

“I AM PALEO OR VEGAN! CAN I ORDER YOUR FOOD?”

Accepted Answer

Yes, absolutely! We have extensive menus for both paleo and vegan lifestyles. When you go to order your meals, simply choose from the appropriate menu type and order your meals from those menus.

Question 11

“HOW DO I MAKE CHANGES TO A WEEK?”

Accepted Answer

You can change your meal plan at any time up until the order deadline which is Tuesday at 11:59pm. If you’re not sure which tasty meal you’d like to enjoy, no biggie – you’ll automatically get an email to change what meals you choose before the Sunday it is delivered, you can also change these meals via your account while logged in.

Question 12

“WHAT AM I COMMITTING TO WITH A SUBSCRIPTION?”

Accepted Answer

Once you sign up, you’ll receive deliveries each week on Sundays. You’ll be charged weekly too, but you’ll have total control of your subscription:

❌ Cancel at anytime, hassle-free.

⏸ Pause whenever you need to, also hassle-free.

Question 13

“HOW OFTEN WILL I BE CHARGED?”

Accepted Answer

After your initial order, you’ll be charged weekly on Wednesdays. We’ll charge the default payment method on your subscription, but you can update bank-issued debit or credit cards.

You won’t be charged if:

You pause your subscription before a Wednesday (since you won’t be receiving meals).
You cancel your subscription before a Wednesday. If you reactivate, you’d be charged for orders again.

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